We believe in delivering the best customer experience to our buyers. Our code of conduct is based on principles like punctuality, quality, and user experience. This is why you won't have to worry about having a bad experience. At Artiner, we have a dedicated customer support team that works tirelessly to provide the best solutions to all types of customer complaints. If you have any questions about the art you want to buy, connect with our experts for more clarification.
We do not entertain delayed deliveries, which is why you always get your purchase on time. Remember that the order can't be cancelled once the art is purchased and arrives at your destination. If you receive a damaged product, immediately inform us. You need to send us snaps of the damaged product condition, after which we will consult with the artist to remediate the issue at the earliest.
If you want to gather more information, do contact us at firstname.lastname@example.org.
We accept return requests raised under two conditions:
1. If you receive a damaged product
2. If you suspect the product not to be an original artwork piece
You need to make the return shipping by yourself. Please mention your name, address, and the return request reason on the top of the parcel and send it to us. If you have made the purchase payment through a card or bank, we will deposit the same amount in the concerned bank account. For NEFT and RTGS, you need to provide bank details for processing refunds.
Return process for custom-made artworks
We won't accept any return requests if you have ordered a custom artwork, with or without a frame. But if you want to add a few more pictures, you can raise the appeal before the product is shipped. Our artist will reframe the image accordingly.
For lost and damaged shipments
If the shipment is lost and you do not receive the order, we will process a full refund, irrespective of frame or delivery place.
On the other hand, if you receive a damaged shipment, we will assess the condition and make the refund accordingly.
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